If you live in San Diego and need a new heating and air
conditioning system, a fairly easy internet search will yield plenty of
articles on how to pick the best company. Most lack substance, however, so we
made a decision to publish an article that gives you real, useful information,
especially as it relates to San Diego residents.
We all know to use a contractor that is insured, bonded and
has a current contractors’ license, but simply because an HVAC company has
official qualifications doesn’t mean they abide by safety standards or have a
history of decent customer service. A lot of people love to check with the
Better Business Bureau to find out this information, but we’ve found the BBB to
be somewhat weak in this area. It is essential to recognize that the BBB is a
business enterprise, as well, and not a consumer protection agency. They
collect dues from businesses. If a business pays their dues, the BBB isn't
going to be in a hurry to penalize them, even if they get honest complaints
from consumers. If you wish to discover how an HVAC technician conducts
business operations, there are much better sources than the BBB.
Yelp is one of our preferred tools for acquiring contractors.
If you don’t know already, Yelp is a web platform that enables consumers to
rate and review businesses they have used. It’s a terrific site to visit if you
need to see how a contractor has treated their past customers.
From time to time you will find a company’s Yelp page when
you search Google for terms such as air conditioningcontractor in San Diego or indoor
air quality solutions San Diego. That’s the first place I would try.
When a contractor has its Yelp profile on the first page of Google, then they
must be a worthwhile company. You can also go to Yelp directly and check their
database for contractors with good reviews. Just remember that Yelp has one of
the most stringent filters of any customer review website so the majority of
the testimonials you read are actual consumers, not fake testimonials. Various
other platforms like ShowMeLocal.com, Merchant Circle and the Online Yellow
Pages are typically easy to manipulate so I wouldn’t trust them too much.
Google is getting better at removing phony ratings from their platform, but
they still have some work to do. Just be skeptical if there's a considerable
disparity between the comments in Yelp and those in Google. An organization
will usually have far more reviews in Yelp than Google as well. If it’s the
opposite, then I wouldn’t trust them.
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