Live in San Diego and need an exceptional heating and air conditioning specialist?

San Diego residents will find a lot of material online when looking for a new heating and air solution. Since most of that material is of little genuine use, we made a decision to give you a few of our best ideas?

Often, our first tendency is to use an HVAC contractor who we’ve seen on TV or in the San Diego Union Tribune. Indeed, those of you who watch the Padres on a regular basis have seen all the advertisements. Don’t be in such a rush to hire one of these firms, however. There may be a much better choice for you. You’ll also discover lots of HVAC contractors in the yellow pages, but who still uses the phone book? Lastly, another place consumers like to go is the Better Business Bureau. But they too, are a dues collecting organization and if a member (businesses) is up-to-date on their payments, the BBB is not going to be eager to report consumer complaints.

A much more dependable source for ratings and reviews is the Internet. You will find objective customer ratings and reviews on both Yelp and Google. First, go to a browser like Google, Yahoo or Bing. Then enter keywords such as air conditioning repair San Diego or heating and cooling San Diego. Your results will vary, but you’ll get a list of companies with yellow stars next to their names. These are the ratings from previous customers. If you are in San Diego, you will undoubtedly see a few Yelp profiles right within Google. Pay special attention to these choices, but read through the reviews anyway. Pay special attention to unfavorable reviews. Here is where you will learn what an organization does poorly and how they address unsatisfied customers.

The good thing about most online rating and review sites is that they normally enable the business owner to respond to customer comments.

Look at these carefully. Owner responses tell you that they care. A company that ignores customer feedback is one which you should stay away from. Responses should be polite and show empathy for the customer’s unpleasant experience. The owner shouldn't chide a consumer. Never trust a company that does this. A poor review of a business is a chance to learn and can help the business improve their relationship with their customers. The company you choose should be grateful for all feedback.

Next time you need a heat pump, furnace, air conditioner or ductless mini-split solution for your home, be sure to check all the sources available online. There are HVAC directories, HVAC forums, social media communities and government sites. The greatest resource, however, are the opinions of other consumers who've had firsthand exposure to a given contractor. That is exactly what customer review websites were set up to do. They are your own personal professional referral system.